1.1 You may transfer funds from your Available Balance through International Remittances. You hereby acknowledge and agree that this Wallet Service is powered and serviced by Remittance Intermediaries and such International Remittances will be subject to special terms and conditions as described below:
- (a) Unless applicable law in the destination country you specify for a Receiver requires otherwise, you will bear all fees, charges, local taxes, exchange fees, and any other fees and charges of whatever nature for International Remittances.
- (b) Where possible, charges for International Remittances will be shared with you on the App prior to the completion of the transfer order. You acknowledge that such charges cannot always be calculated in advance. On requesting a transaction order, we will promptly share with you the applicable charges relating to the transaction.
- (c) In the event you cancel a transaction, or a transaction is declined or for any other reason reversed, transaction fee and charges in relation to any International Remittances are non-refundable and therefore will not be returned to your Wallet Account. You are therefore advised to ensure that your requests for International Remittances are carefully reviewed before submission via the App.
- (d) Remittance Intermediaries may be prohibited from completing an International Remittance transaction by applicable law, including laws administered by the US Treasury Department’s Office of Foreign Assets Control (OFAC) and the European Union.
- (e) International Remittances are normally paid out in the currency of the destination country. If the currency that you select is not the currency to be received by the Receiver, the amount of the International Remittance will be converted at the then-current rate of the destination country and as Barq determines from time to time, in addition to the applicable transfer fee. Such currency conversion will be made at the time of making the transfer and the Receiver will receive the converted foreign currency amount. Where local regulations at the destination country require, the currency of the International Remittance must be converted at the time the International Remittance is paid out to your Receiver, in which case the exchange rate and any amounts related to your International Remittance may be subject to exchange rate fluctuations between the time of transfer and the time your Receiver collects the corresponding funds. In countries that provide payment in multiple currencies, you must select the currency of payment to the Receiver at the time of selecting this Wallet Service. The transfer fee that the Remittance Intermediaries make when changing the funds into foreign currency may vary based upon the payment currency you selected.
- (f) With respect to International Remittances from your Wallet Account to another bank account, where available, you are liable for any additional fees applicable where the Receiver’s account is not in the local currency or if you choose to complete a transaction in currency other than the local currency, or where local regulations in the destination country require the currency to be converted at the time the Receiver is paid, the Receiver’s receiving institution may, at its discretion, convert the funds at its own exchange rate or reject the transaction. The exchange rate applied may be less favourable than some publicly reported commercial exchange rates used in transactions between banks and other financial institutions.
- (g) Remittance Intermediaries will refund the principal amount of an International Remittance (at the applicable exchange rate in effect at the time the refund is made) upon your request via the App when possible or if payment to the Receiver is not made or credited within 45 days. Transfer fees and charges are not refundable. To the extent allowed by law, Barq and Remittance Intermediaries may deduct an administrative charge from International Remittances that are not picked up within one year of the send date.
- (h) We and the Remittance Intermediaries do not guarantee the delivery or suitability of any goods or services paid for by means of International Remittance. In no event shall Barq or any Remittance Intermediary be liable if you communicate transactional data to any person other than the Receiver or if your Receiver communicates such transactional data to any other person. Barq is not responsible for any delay in the completion of an International Remittance transaction resulting from any cause whatsoever, including (without limitation) from: (i) a transaction exceeding any amount limitations, and/or (ii) regulatory restrictions or other restrictions. In no event shall Barq or any Remittance Intermediary be liable for damages for delay, non-payment or underpayment of an International Remittance, or non-delivery of any supplemental message, whether caused by negligence on the part of their employees or representatives or otherwise, other than refunding the principal amount of the International Remittance.
- (i) In no event shall Barq or Remittance Intermediaries be liable for: (i) any fees, exchange rates used for conversion to non-local currency, (ii) acts or omissions of the destination or intermediary financial service providers, (iii) any losses resulting from any charges or fees being applied to your International Remittance transaction, or (iv) any indirect, special, incidental, or consequential damages.
Fraud Warning
Barq values the safety of money transactions. If any of the following situations apply, DO NOT SEND the money transfer. It might be a scam and someone could be trying to steal your money:
- Never transfer money to a stranger. Know who you are dealing with.
- Never send money in the following situations:
- To make a charity donation or to pay an internet merchant for supplies during a pandemic, natural disaster, or other crisis.
- To receive money (e.g., lottery winnings, prize, job offer, or loan).
- To pay a government taxing authority or the police.
- To buy a car, puppy, another unique or high-value item, or to make an apartment deposit.
- Never send money without checking out the story. Reach out to that friend or family member you heard is in need first.
- Never send money in light of any kind of message that sounds too good to be true, such as winning prizes or contests.
- Never give your transaction reference number to anyone other than the intended recipient. Sellers and telemarketers can’t take money transfer payments from people for something they’re selling through telemarketing.
If you send money notwithstanding the above, money can be paid out quickly and you may not be able to get a refund.
If you’ve lost money to a scam via Barq, call Barq at 8001000077 or visit barq.com to file a fraud report.
